At Masked in Silence (“we”, “us”, “our”, or simply the “Site”), we believe your privacy deserves protection—not just by law, but by principle. This Privacy Policy explains how we gather, use, and disclose your personal information when you explore our Site, connect with us, or place an order through maskedinsilenceapparel@gmail.com or any other channel tied to our offerings (collectively, the “Services”). Whether you’re browsing, shopping, or reaching out to us, “you” refers to anyone whose personal data may be collected or used in accordance with this policy.

Please read this Policy closely. By engaging with any part of our Services, you acknowledge and agree to how your information may be handled. If you don’t agree with what’s outlined here, we kindly ask that you refrain from using our Site or Services.

Changes to This Privacy Policy

The world moves, and so must we. This policy may be updated occasionally to reflect evolving practices, legal requirements, or operational needs. Any changes will be published here along with an updated “Last Revised” date. We’ll make sure you’re aware of any material changes as required by law.

What We Collect and Why

Over the past 12 months—and moving forward—we’ve collected personal data to help provide and improve our Services. The information gathered may depend on how you engage with us. From order processing to communication and protection, your data helps us operate smoothly and safeguard what we build.

Types of Personal Information We Collect

Depending on your interactions, we may collect:

Information You Share With Us Directly

• Basic contact details (name, address, email, phone)

• Purchase and order information (shipping/billing details, payment confirmations)

• Account details (usernames, passwords, security responses)

• Customer support interactions

Note: Some features rely on your willingness to provide certain information. Without it, specific parts of our Services may be inaccessible.

Information Collected Through Your Usage

• Device and browser details

• IP address and network info

• Site activity and navigation behavior

Cookies, pixels, and similar technologies may be used to gather this data. These tools help us tailor your experience, improve performance, and understand how the Site is used.

Information from Third Parties

We may also receive data from outside sources like:

• Technology partners such as Printify

• Payment processors handling secure transactions

• Marketing and analytics services

• Embedded tools like pixels or SDKs

These partners may collect data on our behalf under agreements that reflect the privacy expectations outlined here.

How We Use Your Information

• To Fulfill Orders and Provide Services: From cart to checkout, your information helps us process transactions, manage accounts, and deliver your purchases. It also powers returns, shipping, and updates.

• For Marketing & Personalization: We may use your information to share offers, updates, and content you’re more likely to care about—through email, texts, or ads.

• To Detect and Prevent Fraud: Your information helps protect the Site and its community from abuse, fraud, and malicious behavior.

• For Support and Improvement: We use your data to answer your questions, resolve concerns, and enhance the functionality and experience of the Services.

Cookies and Tracking Tools

Masked in Silence uses Cookies to power and personalize the Site, analyze traffic, and improve functionality. These small data files help remember your preferences and actions. You can manage or disable cookies in your browser settings, though some features may not work correctly without them.

We also respect Global Privacy Control (GPC) signals, allowing you to opt out of certain types of data use. Learn more at globalprivacycontrol.org.

Sharing Personal Information

We may disclose your information in limited, purposeful ways, such as:

• With vendors and third-party partners (e.g., Printify, payment processors)

• With marketing collaborators, under their own privacy terms

• When legally required or to defend our rights and those of others

• As part of corporate transactions like mergers or restructurings

• With your consent or request, such as using social login tools

In the last 12 months, the categories of information we’ve disclosed are outlined below:

Category

• Identifiers (e.g., contact and order info)

• Commercial and usage info

• Geolocation/IP data

  Disclosed To

• Vendors, Marketing Partners, Affiliates

• Same as above

• Same as above

  We do not use or disclose sensitive information to infer personal characteristics. We have “sold” or “shared” data as defined by applicable laws solely for advertising and marketing purposes.

  Third-Party Links

  Some parts of the Site may lead you to platforms we don’t control. If you leave our space and enter another, their policies will apply—not ours. Always review third-party privacy and security terms before interacting with them.

  Children’s Privacy

  Our Services are not designed for children. We do not knowingly collect data from individuals under 16. If a minor has submitted personal data, a parent or guardian may contact us to request its removal.

  Security and Retention

  We do our best to protect your data—but no system is impenetrable. Please avoid sending sensitive details through insecure methods. We retain personal data as needed to manage accounts, fulfill legal duties, resolve disputes, and uphold agreements.

  Your Privacy Rights

  Depending on your location, your rights may include:

  • Access: See what data we’ve collected about you

  • Deletion: Ask us to remove your data

  • Correction: Update inaccurate details

  • Portability: Receive your data in a shareable format

  • Restriction: Limit how we use your data

  • Consent Withdrawal: Revoke previously given permissions

  • Appeal: Dispute decisions made in response to your requests

  • Communication Preferences: Opt out of promotional messages (but not order updates)

  To exercise these rights, you may contact us directly or follow the instructions provided on the Site. We may request verification details before fulfilling your request. If you use an authorized agent, we’ll need documentation proving their authority.

  We do not discriminate against users for exercising privacy rights.

  Contact Us

  For questions or to exercise your privacy rights, reach out to us at:

  📧 maskedinsilenceapparel@gmail.com